Day 1
Your first agent is live.
Paste your site URL. Drop the widget script. Test a conversation in the playground. Ship the widget to production before lunch.
Unified support control
Verly Operator View
Live
Website
Instant answers and lead capture
Voice
Natural inbound call handling
Automation where customers already talk
Knowledge & behavior
One operating model across channels
Shared knowledge sources
Prompt and behavior controls
Human handoff when confidence drops
Operator outcomes
Measurable support improvement
Faster
First responses and resolution.
Clearer
Shared prompts, topics, analytics.
Safer
More control than a chatbot widget.
Why Switch
Replace the stack,not just one tool.
Most teams use five disconnected tools to handle support. Verly replaces all of them with one platform — shared knowledge, shared routing, shared analytics.
✕
Before Verly
Fragmented support stack
Separate chat widgetNo shared context
Standalone WhatsApp toolDuplicate knowledge base
Legacy phone systemNo AI, no routing
Manual escalation queueContext lost every handoff
Isolated reporting toolNo cross-channel insight
5+tools to manage,
no single source of truth
no single source of truth
With Verly
One unified platform
Web chat, voice, WhatsApp3 channels, one inbox
Shared AI knowledge layerOne source of truth
Smart routing & escalationContext-aware handoff
Built-in human handoffFull conversation context
Unified analyticsCross-channel insights
1platform for everything,
deployed in minutes
deployed in minutes
The Problem
Support got harder before it got smarter.
Customers switch channels constantly — they start on chat, follow up on WhatsApp, and call when something is urgent. But support teams lose context at every handoff.
AI tools have gotten better, but most only solve one layer. They automate replies without fixing the underlying problem: fragmented operations.
Human handoff still breaks. Routing still relies on guesswork. And teams end up managing five tools instead of helping customers.
The fragmented stack
Chat widgetDisconnected
WhatsApp toolDisconnected
Phone systemDisconnected
Human queueDisconnected
ReportingDisconnected
Five tools. No shared context. No unified view.
The Verly approach
One knowledge core
Shared context, routing, and escalation logic
Web Chat
Voice
WhatsApp
One brain. Three channels. Full context everywhere.
Our Mission
We built Verly to unify support operations, not just automate replies.
AI support should not mean another disconnected tool. The product should share knowledge, routing, context, and escalation across every channel.
Teams need operational control — not a black-box automation layer that handles easy questions and drops everything else.
Verly is built as one system: one knowledge core, one routing layer, one escalation logic — connected to web chat, voice, and WhatsApp.
What Sets Us Apart
Four principles that shape how Verly is built.
01
One support brain
Every channel draws from the same knowledge base, prompts, and behavior rules. No duplication. No drift between what chat says and what voice says.
02
Built-in human handoff
Escalation is not an afterthought — it is part of the core architecture. AI hands off to humans with full context, summary, and intent classification.
03
Voice, WhatsApp, and web
Customers pick the channel they prefer. Verly treats them all equally — same routing, same resolution path, same analytics.
04
Operational visibility
Support leaders need to see what is working, what is breaking, and where handoffs fail. Verly surfaces this without requiring a separate analytics product.
Product Vision
What Verly is becoming.
We are building toward a world where support teams run one system, not a patchwork — and where AI handles repetition while humans handle judgment.
End-to-end automation
Resolution first
AI that resolves repetitive support end-to-end — not just drafts a response and waits for an agent to press send.
Reduce repetitive queue workVision
Escalations with memory
Context preserved
Human workflows stay informed. Every escalation carries the full conversation, intent, and recommended next step.
No re-explaining for agentsVision
Operational command center
Built for operators
One operating layer across channels — with analytics, routing, and control designed for the people running support, not just the people building it.
Designed for support leadersVision
Trust & Traction
Where Verly stands today.
We are an early-stage company shipping fast and working closely with every customer. Here is what we have built so far.
Snapshot
Early proof across channels, setup, and operator workflows.
Shipping with design intent
Omnichannel live
3
Channels supported — web chat, voice, and WhatsApp
CoverageBuilt into the core
Escalation built in
AI + Human
Built-in handoff with full conversation context
HandoffBuilt into the core
Go live quickly
Minutes
Fast setup — connect knowledge and deploy
Launch speedBuilt into the core
Operator-first
Teams
Built for support operators, not just developers
AudienceBuilt into the core
Built Close to the Problem
We are building Verly alongside our earliest customers.
R
Raghvendra Dhakar
Founder, Verly
Every founder I’ve talked to has had the same month: 50 new customers, one support inbox on fire, and a choice between hiring three agents they can’t afford or letting CSAT fall off a cliff.
Existing tools aren’t built for that moment. They’re built for the company you’ll be in three years, not the one you are today. They charge per seat. They take weeks to configure. They lock your customer data inside their bot and never give it back.
Verly is the opposite. Live in a day. One line of JavaScript for web chat. One number for voice. One WhatsApp integration. Every conversation is yours — exportable, auditable, owned by you. The AI answers what it can, and hands the rest to your team with the full context attached.
If that’s what you’ve been looking for, we’d love to show you what we’ve built.
Hit reply to any email — I read them all.
What changes for your team
Your first 30 days with Verly.
Not a roadmap. Not a promise. What actually happens to support teams that switch — told in the order it happens.
Week 1
The AI learns your edges.
Verly flags gaps where it isn't sure — billing scenarios, refund policies, VIP rules. You fill them in. Deflection climbs past 50%.
Week 4
Your team runs support differently.
Agents spend time on judgment calls, not triage. You hire one fewer support rep than planned. CSAT holds or climbs. Pricing still at the same tier.