AI Answer Improver
Bring more consistency, speed, and confidence to your team with AI Answer Improver.
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Product capabilities
Every VerlyAI feature in one place
Explore every VerlyAI feature in one place. Browse by category, compare capabilities, and open any feature to see how it helps your support team automate faster and serve customers better.
12 categories115 features
AI Features for Customer Support
Automate support with AI Chatbot and Answer Assistant.
Ticketing system features
Ticketing system features that bring together the essential building blocks of a modern support workflow.
Agent Collision Detection
Bring more consistency, speed, and confidence to your team with Agent Collision Detection.
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Agents
Bring more consistency, speed, and confidence to your team with Agents.
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Audit Log
Bring more consistency, speed, and confidence to your team with Audit Log.
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Automated Ticket Distribution
Bring more consistency, speed, and confidence to your team with Automated Ticket Distribution.
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Rules
Bring more consistency, speed, and confidence to your team with Rules.
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Business hours
Bring more consistency, speed, and confidence to your team with Business hours.
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Canned Messages (Macros)
Bring more consistency, speed, and confidence to your team with Canned Messages (Macros).
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Contact Fields
Bring more consistency, speed, and confidence to your team with Contact Fields.
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Contact Form Gallery
Bring more consistency, speed, and confidence to your team with Contact Form Gallery.
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Contact Forms
Bring more consistency, speed, and confidence to your team with Contact Forms.
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Contacts
Bring more consistency, speed, and confidence to your team with Contacts.
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Custom roles
Bring more consistency, speed, and confidence to your team with Custom roles.
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Departments
Bring more consistency, speed, and confidence to your team with Departments.
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Email forwarding
Bring more consistency, speed, and confidence to your team with Email forwarding.
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Email Notifications
Bring more consistency, speed, and confidence to your team with Email Notifications.
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Email templates
Bring more consistency, speed, and confidence to your team with Email templates.
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Hybrid ticket stream
Bring more consistency, speed, and confidence to your team with Hybrid ticket stream.
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Mass actions
Bring more consistency, speed, and confidence to your team with Mass actions.
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Merge Tickets
Bring more consistency, speed, and confidence to your team with Merge Tickets.
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Multiple ticket tabs
Bring more consistency, speed, and confidence to your team with Multiple ticket tabs.
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Notes
Bring more consistency, speed, and confidence to your team with Notes.
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Online ticket history (URL)
Bring more consistency, speed, and confidence to your team with Online ticket history (URL).
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Pause
Bring more consistency, speed, and confidence to your team with Pause.
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Predefined answers
Bring more consistency, speed, and confidence to your team with Predefined answers.
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Responsibility
Bring more consistency, speed, and confidence to your team with Responsibility.
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Search & Replace
Bring more consistency, speed, and confidence to your team with Search & Replace.
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Service Level Agreement (SLA)
Bring more consistency, speed, and confidence to your team with Service Level Agreement (SLA).
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Sounds
Bring more consistency, speed, and confidence to your team with Sounds.
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SPAM filters
Bring more consistency, speed, and confidence to your team with SPAM filters.
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Split Tickets
Bring more consistency, speed, and confidence to your team with Split Tickets.
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Tags
Bring more consistency, speed, and confidence to your team with Tags.
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Ticket Export
Bring more consistency, speed, and confidence to your team with Ticket Export.
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Ticket fields
Bring more consistency, speed, and confidence to your team with Ticket fields.
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Ticket/Customer insights (CRM)
Bring more consistency, speed, and confidence to your team with Ticket/Customer insights (CRM).
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Filters
Bring more consistency, speed, and confidence to your team with Filters.
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Time rules
Bring more consistency, speed, and confidence to your team with Time rules.
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Time tracking
Bring more consistency, speed, and confidence to your team with Time tracking.
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To Solve Button
Bring more consistency, speed, and confidence to your team with To Solve Button.
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Universal inbox
Bring more consistency, speed, and confidence to your team with Universal inbox.
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WYSIWYG editor
Bring more consistency, speed, and confidence to your team with WYSIWYG editor.
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Companies
Bring more consistency, speed, and confidence to your team with Companies.
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Agent Ranking
Bring more consistency, speed, and confidence to your team with Agent Ranking.
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Contact Groups
Bring more consistency, speed, and confidence to your team with Contact Groups.
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Attachments
Bring more consistency, speed, and confidence to your team with Attachments.
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Copy & Paste Images
Bring more consistency, speed, and confidence to your team with Copy & Paste Images.
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GIFs in Tickets
Bring more consistency, speed, and confidence to your team with GIFs in Tickets.
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Live Chat Features
Real-time communication, customizable chat widgets, and visitor tracking for modern support teams.
Chat Button Animations
Bring more consistency, speed, and confidence to your team with Chat Button Animations.
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Chat Button
Bring more consistency, speed, and confidence to your team with Chat Button.
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Chat Button Gallery
Bring more consistency, speed, and confidence to your team with Chat Button Gallery.
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Chat Distribution
Bring more consistency, speed, and confidence to your team with Chat Distribution.
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Chat Embedded Tracking
Bring more consistency, speed, and confidence to your team with Chat Embedded Tracking.
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Chat History
Bring more consistency, speed, and confidence to your team with Chat History.
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Chat Invitation Gallery
Bring more consistency, speed, and confidence to your team with Chat Invitation Gallery.
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Chat window docking
Bring more consistency, speed, and confidence to your team with Chat window docking.
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Chats Overview
Bring more consistency, speed, and confidence to your team with Chats Overview.
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Internal Chat
Bring more consistency, speed, and confidence to your team with Internal Chat.
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Max queue length
Bring more consistency, speed, and confidence to your team with Max queue length.
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Online Visitors
Bring more consistency, speed, and confidence to your team with Online Visitors.
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Proactive Chat Invitations
Bring more consistency, speed, and confidence to your team with Proactive Chat Invitations.
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Real-time Chat
Bring more consistency, speed, and confidence to your team with Real-time Chat.
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Real-time typing view
Bring more consistency, speed, and confidence to your team with Real-time typing view.
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Website Visitor Tracking
Bring more consistency, speed, and confidence to your team with Website Visitor Tracking.
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Call center features
Call center operations with routing, recordings, IVR, and device support for voice-first support.
Automatic Callback
Bring more consistency, speed, and confidence to your team with Automatic Callback.
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Call Button
Bring more consistency, speed, and confidence to your team with Call Button.
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Call Detail Records
Bring more consistency, speed, and confidence to your team with Call Detail Records.
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Call device scheduling
Bring more consistency, speed, and confidence to your team with Call device scheduling.
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Call routing
Bring more consistency, speed, and confidence to your team with Call routing.
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Call transfers
Bring more consistency, speed, and confidence to your team with Call transfers.
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Internal calls
Bring more consistency, speed, and confidence to your team with Internal calls.
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IVR (Interactive Voice Response)
Bring more consistency, speed, and confidence to your team with IVR (Interactive Voice Response).
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Softphones
Bring more consistency, speed, and confidence to your team with Softphones.
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Supported call devices
Bring more consistency, speed, and confidence to your team with Supported call devices.
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Unlimited call recordings
Bring more consistency, speed, and confidence to your team with Unlimited call recordings.
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Video call
Bring more consistency, speed, and confidence to your team with Video call.
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Customer service reports features
Reporting tools for performance, SLA compliance, and channel insights across support operations.
Agent availability
Bring more consistency, speed, and confidence to your team with Agent availability.
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Agent ranking overview
Bring more consistency, speed, and confidence to your team with Agent ranking overview.
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Agent Report
Bring more consistency, speed, and confidence to your team with Agent Report.
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Channel report
Bring more consistency, speed, and confidence to your team with Channel report.
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Department Report
Bring more consistency, speed, and confidence to your team with Department Report.
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Performance report
Bring more consistency, speed, and confidence to your team with Performance report.
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SLA compliance report
Bring more consistency, speed, and confidence to your team with SLA compliance report.
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SLA Log Report
Bring more consistency, speed, and confidence to your team with SLA Log Report.
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Tag Reports
Bring more consistency, speed, and confidence to your team with Tag Reports.
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Time Report
Bring more consistency, speed, and confidence to your team with Time Report.
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Gamification features
Boost agent engagement, productivity, and collaboration through rewards and performance visibility.
Benchmarks and leaderboards
Bring more consistency, speed, and confidence to your team with Benchmarks and leaderboards.
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Levels
Bring more consistency, speed, and confidence to your team with Levels.
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Rewards & Badges
Bring more consistency, speed, and confidence to your team with Rewards & Badges.
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Multilingual support features
Multilingual support capabilities that help your team adapt conversations and widgets for global audiences.
Customer portal features
Customer portal tools for self-service, knowledge sharing, feedback collection, and ticket submission.
Customer Forum
Bring more consistency, speed, and confidence to your team with Customer Forum.
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Feedback & Suggestions
Bring more consistency, speed, and confidence to your team with Feedback & Suggestions.
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Internal Knowledge Base
Bring more consistency, speed, and confidence to your team with Internal Knowledge Base.
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Multi Knowledge Base
Bring more consistency, speed, and confidence to your team with Multi Knowledge Base.
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WYSIWYG editor for articles
Bring more consistency, speed, and confidence to your team with WYSIWYG editor for articles.
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Mobile help desk apps
Mobile apps that keep support teams productive on Android and iOS.
Help Desk Security features
Security capabilities including access control, encryption, verification, and enterprise sign-on.
2-Step Verification
Bring more consistency, speed, and confidence to your team with 2-Step Verification.
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Ban IPs
Bring more consistency, speed, and confidence to your team with Ban IPs.
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GDPR
Bring more consistency, speed, and confidence to your team with GDPR.
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HTTPS Encryption
Bring more consistency, speed, and confidence to your team with HTTPS Encryption.
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Multiple data centers
Bring more consistency, speed, and confidence to your team with Multiple data centers.
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Password Validator and Audit Log
Bring more consistency, speed, and confidence to your team with Password Validator and Audit Log.
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Single Sign-On (SSO)
Bring more consistency, speed, and confidence to your team with Single Sign-On (SSO).
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Web Contact Cards Features
Browser-based contact cards for displaying contact and business information inside the support workflow.
Help Desk Integrations
Integrations such as Slack, Zapier, API, CMS, and migration tooling that extend your support stack.
API
Bring more consistency, speed, and confidence to your team with API.
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CMS
Bring more consistency, speed, and confidence to your team with CMS.
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Computer Telephony Integration
Bring more consistency, speed, and confidence to your team with Computer Telephony Integration.
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Email marketing
Bring more consistency, speed, and confidence to your team with Email marketing.
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Migration plugins
Bring more consistency, speed, and confidence to your team with Migration plugins.
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Project management
Bring more consistency, speed, and confidence to your team with Project management.
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Slack
Bring more consistency, speed, and confidence to your team with Slack.
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Zapier
Bring more consistency, speed, and confidence to your team with Zapier.
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