What exactly counts as a message?

One customer message plus one Verly reply equals one message. Internal notes between agents, team comments, and status updates don’t count against your quota — only the real back-and-forth with customers.

What happens if I blow past my monthly quota?

We’ll email you at 80% and again at 100%. No surprise bills — if you hit the cap, overage is paused until you upgrade or the next cycle starts. You decide when to spend more, not us.

Can I switch plans mid-month?

Yes, any time. Upgrades take effect immediately and are prorated to the day. Downgrades apply at the next cycle, so you keep what you paid for until then.

Is there a free trial for the paid plans?

Fourteen days on Starter and Growth, full feature access, no credit card to start. We’ll remind you three days before it ends so you never get charged by surprise.

Do you offer annual discounts?

Yes — two months free on annual billing. It applies to Starter, Growth, and Enterprise. You can switch from monthly to annual any time, and we’ll credit the unused days.

Does Enterprise include SOC 2 reports and DPAs?

Yes. SOC 2 Type II report, DPA, sub-processor list, and a named customer success manager. Request any of these during your trial and our security team sends them over within one business day.

From the founder

Why we price Verly the way we do.

Most support tools charge per agent seat. Which means the moment you grow the team that’s actually helping your customers, your software bill grows with them. It punishes the one thing you should be celebrating. We think that’s backwards.

Verly charges for what it resolves — every conversation the AI actually handles end-to-end. Your whole team joins free, as many seats as you need. Messages reset monthly, and if you ever hit the cap we pause overage instead of surprising you with an invoice.

If Verly isn’t paying for itself by month two, cancel. One click, no retention call, and we delete your data within thirty days. That’s the whole deal.

Raghvendra DhakarFounder, Verly

Hit reply to any email — I read them all.

PlansStraightforward pricing for every stage

Pricing that scales with your tickets not your headcount.

Pay for the conversations Verly resolves, not the agents you hire. Start free with 50 messages — upgrade when you’re ready, never when you’re forced to.

No per-seat fees

Cancel in one click

Pay only for what Verly resolves

Free

100

$0/month

Start exploring basics with no credit card required.

Capacity

100Messages / month

1 chatbotCreate and deploy 1 chatbot.
50 messages per monthIncluded messages per month.
10 data sourcesMaximum 10 data sources per chatbot.
1 team memberJust for you.

Start free→

Hobby

$29.99/month

Pay yearly and save more, billed at $359.88 per year.

Capacity

3kMessages / month

3 chatbotsCreate and deploy up to 3 chatbots.
3,000 messages per monthIncluded messages per month.
20 data sourcesMaximum 20 data sources per chatbot.
2 team membersInvite a teammate.
AI Actions (3 per bot)Access to custom actions and tools.

Start free→

Standard

12k

$79.99/month

Pay yearly and save more, billed at $959.88 per year.

Capacity

12kMessages / month

10 chatbotsCreate and deploy up to 10 chatbots.
12,000 messages per monthIncluded messages per month.
100 data sourcesMaximum 100 data sources per chatbot.
5 team membersInvite your team.
AI Actions (5 per bot)Access to custom actions and tools.
Remove brandingAbility to remove 'Powered by' branding.

Start free→

Pro

60k

$249.99/month

Pay yearly and save more, billed at $2999.99 per year.

Capacity

60kMessages / month

50 chatbotsScale your operations.
60,000 messages per monthIncluded messages per month.
200 data sourcesMaximum 200 data sources per chatbot.
10 team membersFor larger teams.
AI Actions (10 per bot)Access to custom actions and tools.
Remove brandingAbility to remove 'Powered by' branding.

Start free→

Enterprise

Need a custom plan?

Unlimited chatbots, dedicated support, custom integrations, and SLAs tailored to your team.

Talk to Sales→

24/7 priority support

99.9% uptime SLA

Automatic product updates

GDPR-compliant workflows

PricingROI calculator for AI-powered support teams

See how much you can save with Verly AI

Plug in your support metrics and model how automation changes payroll efficiency, resolution speed, and long-term operating leverage.

Lower support costsModel savings in under a minute

Faster resolutionsEstimate automation impact instantly

Lean team planningSee capacity you can reassign

Your current support operation

Enter your current metrics to estimate the revenue and time impact of AI automation.

Customer Conversations (Annual)

Total tickets handled per year

Average Annual Agent Salary ($)

Annual salary per customer service agent

Number of Agents

Current customer service team size

Average Resolution Time (Minutes)

Average time per ticket resolution

Expected Growth Rate (%)

Yearly increase in ticket volume

Target automation rate90%

% of conversations you want AI agents to fully handle on their own.

Your projected impact

Modeled from your inputs and benchmarked support automation assumptions.

Total 5-year savings

$16.5M

That's $275K in average monthly savings over five years.

Year 1 Savings

$2.7M

90% of payroll

Hours Saved/Year

14,400

90% time reduction

Automated Tickets

108,000

90% automation rate

Agents Reassigned

To higher-value work

Efficiency improvements

Resolution time improvement76.5%

New average resolution time1.9 minutes

Hours saved monthly1,200 hours

5-year compound savings

Your modeled savings as support volume grows over time.

Year-by-year breakdown

Track annual and cumulative savings side by side.

Year 1

$2.7M

per year

Year 2

$5.7M

$3.0M

per year

Year 3

$8.9M

$3.3M

per year

Year 4

$12.5M

$3.6M

per year

Year 5

$16.5M

$4.0M

per year

Total 5-year savings$16.5M

Get a personalized savings report tailored to your support workload.

§02 · Pricing FAQ

The questions you’re about to ask.

Six things teams always want to know before they hand us their support queue. If something isn’t here, email us — we answer everything, usually inside an hour.

One customer message plus one Verly reply equals one message. Internal notes between agents, team comments, and status updates don’t count against your quota — only the real back-and-forth with customers.
We’ll email you at 80% and again at 100%. No surprise bills — if you hit the cap, overage is paused until you upgrade or the next cycle starts. You decide when to spend more, not us.
Yes, any time. Upgrades take effect immediately and are prorated to the day. Downgrades apply at the next cycle, so you keep what you paid for until then.
Fourteen days on Starter and Growth, full feature access, no credit card to start. We’ll remind you three days before it ends so you never get charged by surprise.
Yes — two months free on annual billing. It applies to Starter, Growth, and Enterprise. You can switch from monthly to annual any time, and we’ll credit the unused days.
Yes. SOC 2 Type II report, DPA, sub-processor list, and a named customer success manager. Request any of these during your trial and our security team sends them over within one business day.

Still comparing pricing options?

Ask your favorite AI assistant whether Verly is the right fit.

Let ChatGPT, Claude, or Perplexity break down Verly pricing, ROI, and switching considerations before you make the call.

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Verly reporting

Track ROI, ticket trends, and support automation impact.

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