Privacy Policy

Verly AI (hereinafter referred to as the “Platform”, “Website”, “Service”, “Verly AI”, “we”, “us”, or “our”) is a web-based client communication and WhatsApp automation platform operated by [YOUR LEGAL ENTITY NAME].

This Privacy Policy (“Policy”) explains how users (“User”, “you”, “your”) access and use the Platform, what information is collected, how it is used, with whom it is shared, and how it is protected. We take data protection seriously and are committed to safeguarding information in our possession.

By accessing our Website, dashboard, APIs, or using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Platform.

1. Legal Compliance

This Policy is published in accordance with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (India)
• General Data Protection Regulation (GDPR), where applicable

Any capitalized terms not defined herein shall have the meanings assigned to them in our Terms of Service.

2. Definitions

• Service: The Verly AI website, dashboard, APIs, and WhatsApp chatbot services.
• Personal Data: Any information relating to an identifiable individual.
• Usage Data: Data collected automatically through the use of the Service.
• Cookies: Small files stored on a user’s device.
• Data Controller: Verly AI, which determines how and why Personal Data is processed.
• Data Processor: Third-party service providers processing data on our behalf.
• End User: Any individual interacting with a WhatsApp chatbot powered by Verly AI.

3. Information Collection and Use

We collect information to provide, operate, and improve our Services.

Types of Data Collected

3.1 Personal Data

When using our Service, we may collect:

• Name
• Email address
• Business name
• WhatsApp phone number
• Login credentials
• Billing and subscription details (processed by third-party payment providers)
• Support communications

3.2 WhatsApp Data

When using our WhatsApp chatbot services, we process:

• Phone numbers of end users
• Message content sent and received
• Media files (images, documents, audio, video)
• Message timestamps and delivery status

3.3 AI Processing

Messages and uploaded content may be processed using third-party AI service providers (such as OpenAI, Azure OpenAI, or similar) strictly to:

• Generate chatbot responses
• Summarize or classify messages
• Enable automation features

We do not use customer or end-user data to train our own AI models.

3.4 Usage Data

We may collect technical information such as:

• IP address
• Browser type and version
• Device type
• API request logs
• Session timestamps

This data is used for security, analytics, and performance monitoring.

3.5 Cookies

We use cookies for:

• Authentication
• Session management
• Security

Users may disable cookies via browser settings, but some features may not function properly.

4. Use of Data

Verly AI uses collected data to:

• Provide and maintain the Service
• Enable WhatsApp chatbot functionality
• Provide customer support
• Process payments and subscriptions
• Monitor usage and prevent abuse
• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

Where applicable, we process Personal Data based on:

• Performance of a contract
• User consent
• Legitimate business interests
• Legal obligations

6. Data Retention

• Personal Data is retained while an account remains active.
• WhatsApp chat data is retained based on user configuration or deleted upon request.
• Backup data is securely deleted within a reasonable period after account termination.

7. Data Transfer

Your information may be processed and stored in India or other jurisdictions where our service providers operate. We ensure appropriate safeguards for such transfers.

8. Disclosure of Data

We may disclose data:

• To WhatsApp / Meta Platforms for message delivery
• To cloud infrastructure providers
• To AI service providers strictly for message processing
• To payment processors (e.g., Stripe, Razorpay)
• To legal authorities where required by law

🚫 We do not sell Personal Data.

9. Security of Data

We implement reasonable technical and organizational safeguards, including encryption and access controls. However, no method of electronic storage is 100% secure.

10. User Rights

Depending on applicable laws, users may have the right to:

• Access, correct, or delete Personal Data
• Withdraw consent
• Restrict or object to processing
• Request data portability

Requests may require identity verification.

11. WhatsApp Consent & Opt-Out

• Businesses using Verly AI are responsible for obtaining valid user consent.
• End users may opt out by replying “STOP”.
• Verly AI does not initiate messages without customer configuration.

12. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date.

14. Contact Us

For questions or data requests, contact:

📧 support@verly.ai

🏢 [Your Company Address]