Last update · April 22, 2026

What’s new in Verly.

A running log of what we shipped, what we fixed, and what we learned. We ship every week.

v1.14

Voice latency under 500ms across every region.

We cut median first-response time on voice calls by 38% this week. New edge caching on our transcription pipeline, plus a faster model router.

  • ImprovementMedian voice latency now sits at 420ms (was 680ms).
  • FeatureNew voicemail-to-ticket flow — missed calls generate a full-context ticket with audio attached.
  • FixFixed a rare race on warm transfers where agent context arrived empty.
  • v1.13

    Pricing FAQ schema, editorial founder note, and a new 404.

    Marketing site got a pass. The pricing page now leads with the founder note, and we emit FAQ schema so pricing answers can show in Google rich results.

    • FeatureNew /compare/intercom, /compare/zendesk, /compare/chatbase pages with honest TL;DR tables.
    • FeatureIntegrations page at /integrations — 24 native integrations across CRM, commerce, and knowledge.
    • ImprovementSticky mobile CTA bar across marketing pages — conversion lift expected on mobile.
  • v1.12

    Shared inbox ships with SLA tracking and auto-assignment.

    Every channel lands in one queue. SLAs track time-to-first-response per customer tier, and Verly auto-assigns by round-robin or skill.

    • FeatureSLA tracking on shared inbox — alerts before you breach, not after.
    • FeatureRound-robin and skill-based auto-assignment rules.
    • ImprovementInbox loads 2.4x faster for workspaces with >10k conversations.
  • v1.11

    SOC 2 Type II report available on request.

    Our second audit window closed. Enterprise customers can request the full report during a trial.

    • SecuritySOC 2 Type II report available to Enterprise customers.
    • SecurityEU data residency now generally available for all plans.
    • ImprovementAudit logs now export to CSV, JSON, or streamed to Datadog/Splunk.
  • v1.10

    Knowledge base auto-sync for Notion, Confluence, and live URLs.

    Point Verly at your docs once. It keeps them in sync automatically — no more stale answers when your product changes.

    • FeatureAuto-sync for Notion databases, Confluence spaces, and sitemap-indexed URLs.
    • FeatureCoverage report flags intents your knowledge base can't answer yet.
    • FixFixed a bug where deleted articles stayed cached for up to 24h.