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Live Chat Features
Online Visitors
Bring more consistency, speed, and confidence to your team with Online Visitors.
Live ChatCustomer supportVerly
Online Visitors helps modern support teams real-time communication, customizable chat widgets, and visitor tracking for modern support teams. It gives agents clearer workflows, stronger consistency, and a faster path to high-quality customer outcomes.
Inside Verly, online visitors fits naturally into the broader live chat features experience. That means your team can use it without adding unnecessary operational overhead or disconnected tools.
What is Online Visitors?
Online Visitors is part of Verly's live chat features toolkit. It helps teams real-time communication, customizable chat widgets, and visitor tracking for modern support teams so agents can move faster, customers get clearer outcomes, and operations stay easier to manage at scale.
- Online Visitors is designed to support teams working across live chat features.
- It helps standardize execution so agents can move faster while customers receive a more predictable experience.
- The capability works best when paired with clear workflows, ownership, and the rest of your Verly setup.
- This page gives you a structured overview, usage guidance, and implementation ideas for online visitors.
Here's how you can use the Online Visitors feature
- Use online visitors to streamline everyday tasks inside your live chat features workflow.
- Apply it when your team needs clearer execution, faster turnaround, or more consistent customer communication.
- Combine it with your other Verly processes so agents can work with less friction and fewer manual gaps.
Workflow hint: Open the relevant support workflow in Verly, choose Online Visitors, review the suggested action or configuration, and apply it where your team needs more speed or consistency.
How Online Visitors works
Online Visitors works inside the broader Verly product flow for live chat features.
Teams can use it to improve execution quality, reduce repetitive work, and create a smoother customer support experience.
Operational clarity
Online Visitors helps your team create a clearer and more repeatable process inside live chat features.
Faster execution
Use online visitors to reduce friction, move work forward faster, and keep support quality high during busy periods.
Better customer experience
Online Visitors helps customers receive more timely, consistent, and confidence-building support interactions.
- Works well with structured workflows.
- Supports consistent execution across teams.
- Pairs naturally with other Verly support features.
How to set up Online Visitors
Step 1 - Define how Online Visitors should be used
- Review where online visitors fits in your live chat features process.
- Decide which teams, inboxes, or workflows should rely on it first.
- Set a clear success goal such as faster handling, better quality, or fewer manual steps.
Step 2 - Connect Online Visitors to your workflow
- Enable online visitors in the part of Verly where your agents already work.
- Align ownership, routing, and internal process expectations.
- Prepare any supporting knowledge, instructions, or operational rules needed for rollout.
Step 3 - Roll out and refine
- Start with a focused use case or team.
- Review performance and agent feedback regularly.
- Refine how online visitors is used until it fits naturally into day-to-day support work.
Frequently asked questions
Improve your sales communication
Bring more clarity, speed, and quality to every customer conversation with Online Visitors.
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